Member Experience & Sales Concierge

Planet Fitness - Baseline Fitness; Austin (MN); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Dollars for Scholars Program

Employee Appreciation Program

Free Membership for self and onefamily

Team Member Support

Health, Dental and Vision Insurance

Short Term Disability Insurance

Accident Insurance

HSA

Advancement Opportunities

Job summary

Planet Fitness - Baseline Fitness is seeking a member experience-focused team member to greet guests, answer calls, conduct tours, and assist with sign-ups and check-ins at the front desk. The role emphasizes delivering a high level of service and maintaining a clean, welcoming club environment.

Responsibilities include handling inquiries, guiding tours for prospective members, updating member information, and supporting the manager with service issues while contributing to a positive team

Qualifications

• Excellent customer service skills and the ability to exceed customer expectations.
• Strong communication and active listening to understand customer needs.
• Effective problem solving with a willingness to seek solutions and involve others as needed.
• Diplomatic and respectful communication with customers and coworkers.

Responsibilities

• Greet and assist potential members to create a positive first impression.
• Answer phone calls politely and help with questions or concerns.
• Take information calls and arrange tours for prospective members.
• Assist in member sign-ups, check-ins, cancellations, and BCM amenity usage.
• Update and maintain member account information as needed.
• Help keep the club clean and welcoming.

Skills

Customer service

Communication

Listening

Problem solving

Diplomacy

Honesty and work ethic

Job description

Planet Fitness - Baseline Fitness is seeking a member experience-focused team member to greet guests, answer calls, conduct tours, and assist with sign-ups and check-ins at the front desk. The role emphasizes delivering a high level of service and maintaining a clean, welcoming club environment.

Responsibilities include handling inquiries, guiding tours for prospective members, updating member information, and supporting the manager with service issues while contributing to a positive team