Member Experience Specialist

YMCA of Southwest Florida; Englewood (FL); On-site; USD 26,000 - 38,000; Full time

Job summary

YMCA of Southwest Florida in Englewood is seeking a friendly front desk team member to greet members, answer questions, and manage registrations with courtesy and accuracy. You will handle member sign-ins, monitor access, process payments, and support program staff while upholding safety and confidentiality.

The role requires 1–2 years of customer service, strong communication, and the ability to work flexible shifts in a fast-paced, welcoming community environment.

Qualifications

• Excellent verbal and written communication required.
• 1–2 years of customer service experience preferred.
• Professional appearance and behavior expected.
• Ability to prioritize tasks and meet deadlines.
• Maintains confidentiality and handles sensitive information.

Responsibilities

• Greet and assist members and guests.
• Provide information on programs and memberships.
• Process sign-ups and deposits accurately.
• Answer phones and relay messages to the correct staff.
• Control facility access and issue locker keys as needed.
• Open/close facility per shift and uphold safety protocols.
• Handle member complaints and escalate when necessary.

Skills

Verbal communication

Customer service

Attentive

Professional appearance

Confidentiality

Positive attitude

Self-starter

Policy compliance

Job description

YMCA of Southwest Florida in Englewood is seeking a friendly front desk team member to greet members, answer questions, and manage registrations with courtesy and accuracy. You will handle member sign-ins, monitor access, process payments, and support program staff while upholding safety and confidentiality.

The role requires 1–2 years of customer service, strong communication, and the ability to work flexible shifts in a fast-paced, welcoming community environment.