After-School Programs Admin & Member Experience Lead

Ymca-of-Southwest-Florid; Town of Florida (NY); On-site; USD 32,000 - 42,000; Full time

Job summary

YMCA of Southwest Florida seeks an Administrative Coordinator to support service desk operations and ensure outstanding customer service for members and guests. This role reports to a Director and involves registrations, tours, information delivery, and data entry.

The position requires strong communication, organization, and adherence to safety and licensing standards, with responsibilities including data entry in DAXKO, maintaining files, coordinating events, and ensuring information accuracy.

Qualifications

• Must possess initiative, enthusiasm, common sense/good judgement, strong customer service skills and the ability to remain calm in stressful situations.
• Detail-oriented, multi-tasker with strong organizational skills that can maintain a clean, uncluttered workspace
• Strong communication and relationship-building skills.
• PC and database management skills with the ability to perform repetitive data entry duties and learn new software programs and processes quickly.
• Commitment to inclusion and compliance with the Americans with Disabilities Act (ADA).
• Must obtain 45 hour training within 90 days of employment.

Responsibilities

• Delivers the YMCA mission and philosophy to staff, members and guests.
• Share personal Y experience with all and stories.
• Supports the proper handling of any question, concern or need received at the front desk (inquiries, tours, registrations).
• Be responsive to all members needs and address their questions/concerns.
• Ensure families' registration and affiliated data entry is complete and correct.
• Assist in center tours and event setup as needed.
• Enter payments and attendance into DAXKO.
• Maintain children's files and licensing compliance with required signatures and health records.
• Provide information to families and engage members with programs and activities.
• Maintain a clean, updated welcome area and bulletin boards; communicate via email.
• Support the implementation of events for prospects, families & guests (Open House, art shows, concerts).
• Handle purchasing and branch reporting functions; manage food counts and caterer communications.
• Assist in classrooms when needed; submit monthly ELC reports; ensure ASQs are completed on time.
• Comply with program goals of YMCA and branch; perform other duties as required.

Skills

Customer service

Communication

Organizational skills

Detail oriented

Multitasking

Relationship building

PC/database management

ADA compliance

Training compliance

Education

High school Diploma or GED

Tools

DAXKO

Job description

YMCA of Southwest Florida seeks an Administrative Coordinator to support service desk operations and ensure outstanding customer service for members and guests. This role reports to a Director and involves registrations, tours, information delivery, and data entry.

The position requires strong communication, organization, and adherence to safety and licensing standards, with responsibilities including data entry in DAXKO, maintaining files, coordinating events, and ensuring information accuracy.