Member Experience & Programs Coordinator

YMCA of Southwest Florida; United States; On-site; USD 22,000 - 25,000; Full time

Job summary

YMCA of Southwest Florida is hiring an Administrative Coordinator to support the service desk, ensuring outstanding customer service for members and guests. Reporting to a Director, the role includes managing registrations, information flow, and data entry, while maintaining a welcoming atmosphere.

The position emphasizes participation in program coordination, family communications, and adherence to YMCA policies, with opportunities for frontline leadership development.

Qualifications

• High school Diploma or GED required.
• Infant/Child CPR & First Aid certification preferred.
• Annual Blood Borne Pathogens training and YMCA Child Sexual Abuse Prevention required.
• Background screening per YMCA policy required.
• May require YMCA Leader Certification training.

Responsibilities

• Provide outstanding customer service to members and guests at the service desk.
• Assist with program registration and enrollment processes; manage basic computer entry.
• Develop and maintain welcoming, organized service areas; greet members by name.
• Assist with center tours and event coordination; handle inquiries via phone and in person.

Skills

Customer service

Communication

Front desk operations

Education

High school Diploma or GED

Job description

YMCA of Southwest Florida is hiring an Administrative Coordinator to support the service desk, ensuring outstanding customer service for members and guests. Reporting to a Director, the role includes managing registrations, information flow, and data entry, while maintaining a welcoming atmosphere.

The position emphasizes participation in program coordination, family communications, and adherence to YMCA policies, with opportunities for frontline leadership development.