Member Experience & Engagement Specialist

Ymcacentralflorida; Orlando (FL); On-site; USD 30,000 - 45,000; Full time

Job summary

Ymcacentralflorida in Orlando, Florida is seeking a Member Engagement Representative to serve as the welcoming face of the YMCA. This role is responsible for safe access control and high-impact member engagement, conducting tours, guiding prospective members through enrollment, and ensuring each member feels a strong sense of belonging.

The ideal candidate will have strong communication skills, sales experience, and the ability to connect members with programs tailored to their goals. Opportunities for professional development are also provided.

Qualifications

• Minimum one year of experience in sales, customer service, or relationship management preferred.
• Proficiency with computer systems and data entry.
• Comfortable engaging with diverse communities.

Responsibilities

• Ensure proper access control and YMCA policy compliance.
• Engage with members to provide helpful support.
• Support new members during the onboarding process.
• Conduct cause-driven tours for prospective members.
• Promote membership sales by identifying needs.

Skills

Sales experience

Customer service

Relationship management

Communication skills

Interpersonal skills

Education

High School Graduate or equivalent

Tools

CRM or membership management software

Job description

Ymcacentralflorida in Orlando, Florida is seeking a Member Engagement Representative to serve as the welcoming face of the YMCA. This role is responsible for safe access control and high-impact member engagement, conducting tours, guiding prospective members through enrollment, and ensuring each member feels a strong sense of belonging.

The ideal candidate will have strong communication skills, sales experience, and the ability to connect members with programs tailored to their goals. Opportunities for professional development are also provided.