Membership & Guest Services Associate

YMCA of South Florida; Miami (FL); On-site; USD 17,000 - 25,000; Part time

Job summary

The YMCA of South Florida is seeking a Member Services Representative in Miami to serve as the face of the branch. You will manage front desk procedures, assist with program registrations, membership sales, and support general office duties while helping to drive monthly sales and retention goals.

Ideal candidates have at least 1 year of customer service or sales experience, strong communication skills, and the ability to multitask in a fast-paced environment.

Qualifications

• High School degree or equivalent.
• Minimum of 1 year of customer service or sales experience.
• Ability to address difficult member situations in a professional and courteous manner.
• Ability to multitask and meet deadlines in a fast-paced environment.
• Willingness to work flexible hours including evenings, weekends, and holidays.
• Bi-lingual English/Spanish a plus.
• CPR/First Aid and AED certification within 90 days of employment.

Responsibilities

• Welcomes visitors by greeting them in person or on the telephone; answering or referring inquiries; addressing and resolving customer concerns.
• Assists members with check-in procedures.
• Ensures integrity and maintenance of member records.
• Provides members and nonmembers with information pertaining to facility functions and history of the YMCA.
• Promotes membership engagement through interactions with existing and potential members.
• Contributes and implements membership engagement strategies and initiatives.
• Supports sales activities including Welcome Packets, handling insufficient funds, cancellations and holds, and converting participants into members.

Skills

Customer service

Sales experience

Multitasking

Communication skills

Teamwork

Bilingual EN/ES

Problem solving

Flexibility

Attention to detail

Education

High School diploma or equivalent

CPR/First Aid/AED certification

Tools

Microsoft Excel

Microsoft Word

Job description

The YMCA of South Florida is seeking a Member Services Representative in Miami to serve as the face of the branch. You will manage front desk procedures, assist with program registrations, membership sales, and support general office duties while helping to drive monthly sales and retention goals.

Ideal candidates have at least 1 year of customer service or sales experience, strong communication skills, and the ability to multitask in a fast-paced environment.