Member Experience & Front Desk Coordinator

Ymca-of-Southwest-Florid; Town of Florida (NY); On-site; USD 36,000 - 46,000; Full time

Job summary

Ymca-of-Southwest-Florid is seeking an Administrative Coordinator to support the YMCA mission by delivering outstanding customer service at the service desk. You will guide members and guests, handle registrations, process payments, and maintain accurate attendance in the DAXKO system.

Reporting to a Director, you will cultivate relationships with families, assist with tours, and ensure licensing compliance and proper documentation for children. A dynamic, service-oriented environment awaits.

Qualifications

• High school Diploma or GED is required.
• Infant/Child CPR & First Aid certification is required.
• Annual training in Blood Borne Pathogens and YMCA Child Sexual Abuse prevention.
• Position may require ongoing training towards YMCA Leader Certification.

Responsibilities

• Meet Association standards for service desk responsibilities for members and guests (tours, cancellation requests, information by phone/in person, access control, program registration, basic data entry).
• Serve as the key information resource on branch programs, activities, merchandise and communications needs.
• Develop engaging relationships with members to move them from casual to connected to committed with the YMCA mission.
• Provide outstanding customer service to all families, guests, staff and the community.
• Assist in center tours as needed and support front desk interactions, registrations and communications.
• Ensure accurate collection and entry of payments and attendance into the system (DAXKO).
• Partner with parents to address questions/concerns and maintain child files with licensing compliance.
• Maintain area security, require sign-in/out and verify visitor IDs.
• Maintain a clean, organized welcome area and up-to-date information displays.
• Communicate information to families via email (newsletters, reminders, notices) and keep bulletin boards current.
• Support events for prospects, families and guests (open houses, art shows, concerts) and manage vendor payments as needed.
• Assist with purchasing/reporting and food count coordination for meals.
• Submit monthly ELC reports and ensure ASQs are completed on time.
• Substitute in classrooms as needed and perform other duties as required.

Education

High school Diploma or GED

Job description

Ymca-of-Southwest-Florid is seeking an Administrative Coordinator to support the YMCA mission by delivering outstanding customer service at the service desk. You will guide members and guests, handle registrations, process payments, and maintain accurate attendance in the DAXKO system.

Reporting to a Director, you will cultivate relationships with families, assist with tours, and ensure licensing compliance and proper documentation for children. A dynamic, service-oriented environment awaits.