Member Experience Specialist

Sam's East, Inc.; Newport News (VA); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Health benefits

401(k) and stock purchase

PTO & leave options

Employee discounts

Education benefits

Job summary

Sam's Club is seeking a Customer Service Associate to assist members at the checkout area, process purchases, and help with returns and exchanges. You will promote store products, guide members on self-service tech, and maintain a safe, welcoming shopping environment.

This role requires strong customer service skills, familiarity with front-end equipment, and the ability to work in a fast-paced retail setting. Training is provided to learn new programs and procedures.

Qualifications

• Minimum qualifications are described in the job posting.

Responsibilities

• Provides member service and assists with purchases.
• Operates front-end equipment and supports payments, returns, and exchanges.
• Promotes Sam's Club products and services to members.
• Maintains checkout area and ensures a safe, organized environment.
• Assists with safety, security, and policy compliance procedures.

Skills

Customer service

Cash handling

Front-end equipment experience

Mobile retail apps

Tools

Cash register

POS system

Job description

Sam's Club is seeking a Customer Service Associate to assist members at the checkout area, process purchases, and help with returns and exchanges. You will promote store products, guide members on self-service tech, and maintain a safe, welcoming shopping environment.

This role requires strong customer service skills, familiarity with front-end equipment, and the ability to work in a fast-paced retail setting. Training is provided to learn new programs and procedures.