Member Experience Specialist

Planet Fitness - TG3E/CM3; Springfield (OH); Sur place; USD 17 000 - 22 000; Plein temps

Avantages offerts par ce poste

Medical Insurance

Dental Insurance

Vision Insurance

PTO

Free Black Card Membership

401(K) and Roth Retirement Savings

Healthcare and Dependent Care FSA

STD, LTD, Term Life Insurance

Résumé du poste

Planet Fitness Springfield, OH seeks a friendly Member Services Representative to greet members, handle inquiries, and assist with sign-ups. You will process memberships, cancellations, and payments while upholding the club's welcoming culture and policies.

The role emphasizes high-quality customer service, on-site operations, and ensuring a clean, safe environment for all visitors and members each shift.

Qualifications

• High school diploma or equivalent required.
• Experience in a gym/fitness club is preferred.
• Ability to work onsite with a professional, friendly demeanor.
• CPR/AED certification within required timeframes.
• Tanning certification within company required timeframes.

Responsabilités

• Greet members and guests professionally and make them feel welcome.
• Assist members with account inquiries, changes, and billing questions.
• Process new memberships, cancellations and payments accurately.
• Answer phones professionally and respond to questions promptly.
• Promote memberships and upgrades, and assist with tours and sign-ups.
• Maintain cleanliness and safety of the club throughout the shift.

Connaissances

Customer Service

Sales & Membership Support

Front Desk Operations

Cleaning

Formation

High school diploma or equivalent

Outils

POS System

Description du poste

Planet Fitness Springfield, OH seeks a friendly Member Services Representative to greet members, handle inquiries, and assist with sign-ups. You will process memberships, cancellations, and payments while upholding the club's welcoming culture and policies.

The role emphasizes high-quality customer service, on-site operations, and ensuring a clean, safe environment for all visitors and members each shift.