Member Experience Specialist

Planet Fitness Franchising, LLC; Florence (KY); On-site; USD 30,000 - 40,000; Full time

Job summary

Planet Fitness Franchising, LLC in Florence, Kentucky is seeking a Member Services Representative to create a positive member experience. Responsibilities include greeting members, answering phones, and handling front desk activities. Ideal candidates have a passion for fitness, strong customer service skills, and a high school diploma or GED. This role requires continual standing, walking, and the ability to lift up to 50 lbs. A positive attitude and reliability are essential for the right candidate.

Qualifications

• Customer service background preferred.
• A passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability is a must.
• Demonstrate diplomacy in all interactions.

Responsibilities

• Greet members, prospects, and guests providing exceptional customer service.
• Handle all front desk activities including member check-ins and tours.
• Respond to member questions in a timely and professional manner.

Skills

Customer service background

Basic computer proficiency

Strong listening skills

Ability to empathize and problem solve

Exceptional customer service skills

Education

High School diploma/GED equivalent

Job description

Planet Fitness Franchising, LLC in Florence, Kentucky is seeking a Member Services Representative to create a positive member experience. Responsibilities include greeting members, answering phones, and handling front desk activities. Ideal candidates have a passion for fitness, strong customer service skills, and a high school diploma or GED. This role requires continual standing, walking, and the ability to lift up to 50 lbs. A positive attitude and reliability are essential for the right candidate.