Gym Member Experience Specialist

Planet Fitness - Midwest Management Group; Lexington (KY); On-site; USD 25,000 - 35,000; Full time

Job summary

Planet Fitness - Midwest Management Group in Lexington, Kentucky is seeking a Member Services Representative to create a positive member experience and provide exceptional customer service. Key responsibilities include handling front desk activities such as member check-ins and inquiries, while educating prospective members about the facility. Ideal candidates possess a passion for fitness, strong communication skills, and a high school diploma. CPR/AED certification is a must. Join us in fostering a welcoming environment for our fitness community.

Qualifications

• Customer service background preferred.
• Basic computer proficiency required.
• Must be 18 years of age or older.
• CPR/AED Certification required.

Responsibilities

• Greet members and guests, providing exceptional customer service.
• Handle all front desk related activities.
• Assist in maintaining cleanliness of the club.

Skills

Customer service background

Basic computer proficiency

Passion for fitness and health

Positive attitude

Exceptional communication skills

Empathy and problem-solving

Education

High School diploma/GED equivalent

Job description

Planet Fitness - Midwest Management Group in Lexington, Kentucky is seeking a Member Services Representative to create a positive member experience and provide exceptional customer service. Key responsibilities include handling front desk activities such as member check-ins and inquiries, while educating prospective members about the facility. Ideal candidates possess a passion for fitness, strong communication skills, and a high school diploma. CPR/AED certification is a must. Join us in fostering a welcoming environment for our fitness community.