Member Experience Specialist (Gym Customer Service)

Planet Fitness; Columbus (OH); On-site; USD 14,000 - 19,000; Full time

Benefits offered by this job

Growth opportunities from entry level

Shift-differential pay

401K with employer match

Health Insurance options

Life Insurance & Short-Term Disability

Employee Assistance Program

Free Planet Fitness membership

Job summary

Planet Fitness in Columbus, OH is hiring a Full-Time Customer Service Representative. The role focuses on delivering a superior member experience, greeting guests, signing up new members, and answering inquiries with a friendly demeanor.

Responsibilities include handling POS transactions, logging amenities, and promoting fitness programs. Standard benefits apply, with growth opportunities and a welcoming team environment.

Qualifications

• Customer service experience preferred.
• Must be 18 years or older.
• Basic computer proficiency required.

Responsibilities

• Provide superior customer service to members and guests.
• Greet members, sign up new members, and tour facilities.
• Answer phones with a friendly, scripted approach.
• Process purchases through the POS system and log amenities.

Skills

Customer service

Communication

Phone etiquette

Point of sale

Education

High school diploma

Tools

POS system

Basic computer

Job description

Planet Fitness in Columbus, OH is hiring a Full-Time Customer Service Representative. The role focuses on delivering a superior member experience, greeting guests, signing up new members, and answering inquiries with a friendly demeanor.

Responsibilities include handling POS transactions, logging amenities, and promoting fitness programs. Standard benefits apply, with growth opportunities and a welcoming team environment.