Member Experience Specialist

Sam's West, Inc.; Chino (CA); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Health benefits

401(k) and stock purchase

Paid time off

Education benefits: Live Better U

Employee discounts

Job summary

Sam's Club in Chino, CA is seeking a Member Frontline Services associate to provide member service, operate the checkout area, and process purchases.

You will resolve member issues, promote Sam's Club products and services, and assist customers with self-service technology while maintaining a safe, organized shopping environment.

The role includes supporting training, delivering program rollouts, and ensuring compliance with company policies while upholding high standards of service.

Responsibilities

• Provide member service and resolve issues at the front end.
• Maintain the checkout area and process payments, returns, and exchanges.
• Promote Sam's Club products and services and assist with self-service technology.

Skills

Retail experience

Mobile retail apps

Tools

Cash register

Mobile front-end devices

Job description

Sam's Club in Chino, CA is seeking a Member Frontline Services associate to provide member service, operate the checkout area, and process purchases.

You will resolve member issues, promote Sam's Club products and services, and assist customers with self-service technology while maintaining a safe, organized shopping environment.

The role includes supporting training, delivering program rollouts, and ensuring compliance with company policies while upholding high standards of service.