Member Experience Specialist

Sam's West, Inc.; Champaign (IL); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Stock purchase plan

Life insurance

Paid time off

Live Better U education

Job summary

Sam's Club in Champaign, IL is seeking a front-end associate to provide member service, operate front-end POS, and maintain the checkout area. You will resolve member issues, assist with payments, returns and exchanges, and guide members on self-service technology.

Responsibilities include maintaining merchandise zones, ensuring a safe shopping environment, and supporting associates training with new processes and tools. This role offers on-site work with Walmart/Sam's Club benefits.

Qualifications

• Retail experience including operating front end equipment.
• Experience with mobile retail applications.

Responsibilities

• Provide member service and resolve issues.
• Maintain checkout area and process purchases.
• Assist with payments, returns, and exchanges.
• Guide members on self-service technology.
• Ensure safety and security, report issues.
• Maintain merchandise and zone areas.
• Assist with training of new associates on processes.

Skills

Retail experience

Front end equipment operation

Mobile retail apps

Tools

Cash register

POS systems

Job description

Sam's Club in Champaign, IL is seeking a front-end associate to provide member service, operate front-end POS, and maintain the checkout area. You will resolve member issues, assist with payments, returns and exchanges, and guide members on self-service technology.

Responsibilities include maintaining merchandise zones, ensuring a safe shopping environment, and supporting associates training with new processes and tools. This role offers on-site work with Walmart/Sam's Club benefits.