Member Experience Concierge I

LTFMGTCO LTF Club Management Co

Westlake (TX)

On-site

USD 19,000 - 23,000

Part time

4 days ago

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Job summary

Life Time is seeking a Membership Concierge I to deliver top-tier customer service to members and guests. As the first contact, you welcome visitors and help them navigate club programming, events, pricing and policies, contributing to a welcoming healthy lifestyle environment.

This part-time, on-site role requires at least 6 months service/reception experience, completion of Concierge Certification upon hire, and the ability to work a minimum of 15 hours weekly while delivering exceptional

Qualifications

Minimum of 6 months service/reception experience.
Complete Concierge Certification upon hire.
Must work a minimum of 15 hours per week.
Commitment to serve others.
Effective communication skills.
Passion for living a healthy way of life.
Ability to multi-task and deliver high quality customer service in a fast-paced environment.
Must have good verbal communication.
Must be able to stand for 4 hours at a time.

Responsibilities

Operates as first point of contact for members and guests.
Receives and facilitates incoming phone calls from members and guests.
Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies.
Exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences.
Assists members with transactions and general account changes.