Member Experience & Front Desk Advisor

Baseline Fitness; Lafayette (LA); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Dollars for Scholars Program

Employee Appreciation Program

Free Membership for self and onefamily

Team Member Support Team

Health, Dental and Vision Insurance

Critical Illness Insurance

Short Term Disability Insurance

Accident Insurance

Voluntary Life Insurance

Pet Insurance

HSA

Advancement Opportunities

Job summary

Planet Fitness - PF Baseline Fitness in Lafayette, LA seeks a Customer Service Representative to deliver a superior member experience and drive new member sales. You will greet guests, handle front desk tasks, answer questions, and support in signups, tours, and account updates.

The role emphasizes friendly communication, listening to member needs, and resolving issues, while maintaining a clean and welcoming club environment. This is a team-focused position with growth potential.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Basic computer proficiency.

Responsibilities

• Greet/meet potential members, providing a great customer experience.
• Handle front desk related tasks; answer phones and assist with questions.
• Take info calls and tours; support member signups, cancellations, and updates.
• Facilitate member services issues and forward to managers as needed.
• Help maintain the neatness/cleanliness of the club.

Skills

Customer service

Communication

Listening

Problem solving

Job description

Planet Fitness - PF Baseline Fitness in Lafayette, LA seeks a Customer Service Representative to deliver a superior member experience and drive new member sales. You will greet guests, handle front desk tasks, answer questions, and support in signups, tours, and account updates.

The role emphasizes friendly communication, listening to member needs, and resolving issues, while maintaining a clean and welcoming club environment. This is a team-focused position with growth potential.