Member Experience Specialist

Planet Fitness; Centennial (CO); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Dollars for Scholars Program

Employee Appreciation Program

Free Membership for self and oneFamily

Team Member Support Team

Health, Dental and Vision Insurance

Critical Illness Insurance

Short Term Disability Insurance

Accident Insurance

Voluntary Life Insurance

Pet Insurance

HSA

Advancement Opportunities

Job summary

Planet Fitness in Centennial, CO is seeking a Customer Service Associate responsible for new member sales and creating a positive member experience by delivering superior service to members, prospective members, and guests.

You will greet potential members, handle front desk tasks, answer calls, assist with tours, and help with sign-ups, cancellations, and account updates, while maintaining a clean club environment.

Qualifications

• Minimum Qualifications: Honesty and good work ethic.
• Minimum Qualifications: Strong customer service skills.
• Minimum Qualifications: Basic computer proficiency.

Responsibilities

• Greet/meet potential members, providing a great customer experience.
• Handle front desk related tasks, including answering phone calls and assisting questions.
• Take info calls and tours.
• Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member accounts.
• Facilitate member services issues and forward to Club Manager or Leader as needed.
• Help maintain the neatness and cleanliness of the club.

Skills

Customer Service

Listening

Problem Solving

Diplomacy

Communication

Job description

Planet Fitness in Centennial, CO is seeking a Customer Service Associate responsible for new member sales and creating a positive member experience by delivering superior service to members, prospective members, and guests.

You will greet potential members, handle front desk tasks, answer calls, assist with tours, and help with sign-ups, cancellations, and account updates, while maintaining a clean club environment.