Member Experience Specialist & New Member Sales

Planet Fitness - Baseline Fitness; West Des Moines (IA); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Dollars for Scholars

Free Membership for you + 1 family

Health, Dental & Vision Insurance

Short Term Disability

Voluntary Life Insurance

Job summary

Planet Fitness - Baseline Fitness in West Des Moines, IA seeks a friendly front desk associate to drive new member sales and deliver an exceptional member experience. You will greet guests, provide tours, answer questions, and assist with sign-ups and check-ins.

Key duties include handling front desk tasks, taking information calls, and helping with BCM amenity usage while maintaining a clean, welcoming environment. Teamwork and strong communication are essential.

Qualifications

• Excellent customer service skills with a positive attitude.
• Strong listening and communication abilities.
• Problem solving and diplomacy in interactions.
• Basic computer proficiency.
• Reliability and honesty with strong work ethic.

Responsibilities

• Greet and meet potential members, delivering a great customer experience.
• Answer front desk calls politely and assist with questions or tours.
• Assist in member sign-ups, check-ins, cancellations, and updating accounts.
• Facilitate member services issues and relay to supervisor as needed.
• Maintain the club’s neatness and cleanliness.

Skills

Customer Service

Listening

Problem Solving

Diplomacy

Communication

Job description

Planet Fitness - Baseline Fitness in West Des Moines, IA seeks a friendly front desk associate to drive new member sales and deliver an exceptional member experience. You will greet guests, provide tours, answer questions, and assist with sign-ups and check-ins.

Key duties include handling front desk tasks, taking information calls, and helping with BCM amenity usage while maintaining a clean, welcoming environment. Teamwork and strong communication are essential.