Member Experience Specialist

Crunch Fitness; Lakewood (CA); On-site; USD 33,000 - 50,000; Full time

Job summary

Fitness Ventures LLC in Lakewood, CA is seeking a friendly Member Services Representative to be the face of our Crunch Fitness club. You will greet members and guests, check them in, relay information, answer phones, and promote events to create a welcoming atmosphere.

This role requires a high school diploma or GED, CPR certification, and experience working with children. You may lift up to 10 lbs and support retail sales and payments for member services.

Qualifications

• Greet and assist members with a positive attitude.
• Provide courteous, professional check-in and check-out.
• Communicate club events and services to members.

Responsibilities

• Greet all members & guests with a smile.
• Check in all members and guests following procedures.
• Facilitate messages on club software at check-in.
• Answer phones in a courteous, professional manner.
• Inform members of special events.
• Maintain a welcoming atmosphere for members.
• Assist with member requests or escalate to a manager.
• Sell retail products and process payments for services.
• Know club facilities, services, and schedules.
• Keep work area clean and organized.
• Support management on delegated projects.
• Follow policies in Team Member Handbook.

Skills

Customer service

Communication

Team player

Education

High school diploma or GED

Job description

Fitness Ventures LLC in Lakewood, CA is seeking a friendly Member Services Representative to be the face of our Crunch Fitness club. You will greet members and guests, check them in, relay information, answer phones, and promote events to create a welcoming atmosphere.

This role requires a high school diploma or GED, CPR certification, and experience working with children. You may lift up to 10 lbs and support retail sales and payments for member services.