Member Experience Specialist (Front Desk)

Crunch, LLC; Abilene (TX); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Gym Membership

Opportunity for advancement

Training & development

Employee discounts

Job summary

Fitness Ventures LLC is seeking a friendly Member Services Representative to deliver exceptional customer service and create a welcoming club experience. You will greet members, handle check-ins, process payments, and promote club services at the front desk.

The role requires strong communication, multitasking, and a professional demeanor in a fast-paced fitness environment. CPR certification may be required or obtained.

Qualifications

• High school diploma or GED required.
• Minimum age of 18 years.
• Previous customer service, hospitality, retail, or front desk experience preferred.
• Strong interpersonal, communication, and problem-solving skills.
• Ability to multitask and work effectively in a fast-paced environment.
• Demonstrated commitment to providing exceptional customer service.
• Experience working with children preferred.
• Ability to maintain a professional appearance and demeanor at all times.

Responsibilities

• Greet all members and guests in a friendly, professional, and welcoming manner.
• Ensure members and guests feel valued and appreciated upon arrival and departure.
• Check in members and guests accurately and efficiently in accordance with company policies and procedures.
• Communicate club events, promotions, and important announcements to members and guests.
• Maintain a positive atmosphere that enhances the overall member experience.
• Address member inquiries, concerns, and requests promptly, or escalation them to management when appropriate.
• Demonstrate professionalism, courtesy, and exceptional customer service in all interactions.
• Answer incoming phone calls in a courteous, knowledgeable, and professional manner.
• Facilitate member communications and account notifications through club management software.
• Process payments for club amenities and services in accordance with company procedures.
• Schedule member services, including tanning, hydro-massage, and other available amenities.
• Maintain an accurate understanding of club programs, services, operating hours, and schedules.
• Support daily front desk operations while ensuring compliance with company policies and procedures.
• Promote and sell retail products and club services to members and guests.
• Assist with administrative and operational projects as assigned by club management.
• Maintain accurate records and documentation as required.
• Support club initiatives designed to improve member engagement and satisfaction.
• Maintain a clean, organized, and professional front desk and work area.
• Contribute to the overall cleanliness and presentation of the club environment.
• Assist with club events, promotions, decorations, and special projects as needed.
• Collaborate with team members to ensure a positive and supportive workplace culture.
• Follow all company policies, procedures, and standards outlined in the Team Member Handbook.

Skills

Customer service

Communication

Multitasking

Teamwork

Problem solving

Hospitality

Customer focus

Education

High school diploma or GED

Tools

POS system

Club management software

Job description

Fitness Ventures LLC is seeking a friendly Member Services Representative to deliver exceptional customer service and create a welcoming club experience. You will greet members, handle check-ins, process payments, and promote club services at the front desk.

The role requires strong communication, multitasking, and a professional demeanor in a fast-paced fitness environment. CPR certification may be required or obtained.