Member Experience & Sales Concierge

Planet Fitness - Baseline Fitness; Rosemount (MN); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Free gym membership

Dollars for Scholars

Employee appreciation program

Health, Dental and Vision Insurance

Job summary

Planet Fitness - Baseline Fitness is seeking a friendly front desk associate to drive new member sales and deliver an exceptional member experience. You will greet guests, answer calls, provide information, conduct tours, and assist with sign-ups, cancellations, and account updates.

Role requires strong customer service, active listening, and problem-solving abilities, with a focus on teamwork and maintaining a clean, welcoming gym environment.

Qualifications

• Customer service-oriented behavior with empathetic communication.
• Ability to listen actively and respond to customer needs.
• Strong problem-solving and collaborative skills.
• Tactful communication with customers and coworkers.

Responsibilities

• Greet and assist potential members, delivering a positive experience.
• Answer phone, answer questions, and provide information.
• Lead tours and assist with sign-ups, cancellations, and account updates.
• Support front desk tasks and help maintain club cleanliness.

Skills

Customer service

Communication

Listening

Problem solving

Diplomacy

Job description

Planet Fitness - Baseline Fitness is seeking a friendly front desk associate to drive new member sales and deliver an exceptional member experience. You will greet guests, answer calls, provide information, conduct tours, and assist with sign-ups, cancellations, and account updates.

Role requires strong customer service, active listening, and problem-solving abilities, with a focus on teamwork and maintaining a clean, welcoming gym environment.