Member Experience Specialist

The Clubs of Kingwood; Atlanta (GA); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Life insurance

Disability insurance

401(k) retirement savings plan

Paid time off

Job summary

Invited in Atlanta is seeking a Concierge to join our Member Experience team. You will manage phone calls, reservations, and emails, and help create memorable experiences for club members.

Responsibilities include outreach to new and at-risk members, promoting club offerings, and assisting with social media and communications. A warm, professional demeanor and hospitality experience are essential.

Qualifications

• High school diploma or equivalent required.
• 1 year of hospitality or customer-facing experience preferred.
• Friendly and professional phone demeanor required.
• Strong communication and interpersonal skills.

Responsibilities

• Greet members and guests warmly and handle inquiries by phone, email, or in person.
• Manage reservations and dining arrangements for members.
• Promote club events and services to enhance engagement.
• Record member preferences and dietary restrictions in the system.
• Coordinate with restaurant staff to ensure smooth experiences for members.

Skills

Customer service

Phone etiquette

Multitasking

Professional demeanor

Positive attitude

Team player

Hospitality experience

Education

High school diploma or equivalent

Tools

Microsoft Word

Outlook

Excel

Job description

Invited in Atlanta is seeking a Concierge to join our Member Experience team. You will manage phone calls, reservations, and emails, and help create memorable experiences for club members.

Responsibilities include outreach to new and at-risk members, promoting club offerings, and assisting with social media and communications. A warm, professional demeanor and hospitality experience are essential.