Member Experience Specialist

Planet Fitness; Ames (IA); On-site; USD 25,000 - 35,000; Full time

Benefits offered by this job

Health, Dental and Vision Insurance

Free Membership for self and one family member or friend

Advancement Opportunities

Job summary

A well-known fitness company in Ames is seeking a Customer Service Representative to enhance the member experience through excellent service and support. Responsibilities include greeting potential members, handling front desk tasks, and assisting with member services. The ideal candidate has strong customer service skills, honesty, and a good work ethic. This position offers various benefits including health insurance and free membership for self and one family member or friend.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Basic computer proficiency.

Responsibilities

• Greet and meet potential members, providing a great customer experience.
• Handle front desk related tasks including answering phone calls.
• Assist in member check-ins, sign-ups, cancellations, and updates.

Skills

Customer Service

Communication

Problem Solving

Listening

Basic Computer Proficiency

Job description

A well-known fitness company in Ames is seeking a Customer Service Representative to enhance the member experience through excellent service and support. Responsibilities include greeting potential members, handling front desk tasks, and assisting with member services. The ideal candidate has strong customer service skills, honesty, and a good work ethic. This position offers various benefits including health insurance and free membership for self and one family member or friend.