Member Experience & Sales Specialist

Planet Fitness - PF Baseline Fitness; Ames (IA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Free Membership for self and one family member or friend

Health, Dental and Vision Insurance

Advancement Opportunities

Employee Appreciation Program

Job summary

A leading fitness chain in Ames, Iowa, is looking for a Customer Service Representative to provide exceptional customer service to members and prospects. Responsibilities include greeting potential members, answering calls, assisting with check-ins, and maintaining club cleanliness. The candidate should possess strong customer service skills and a good work ethic. This position offers various benefits including free membership and health insurance.

Qualifications

• Must demonstrate honesty, good work ethic, and strong customer service skills.
• Basic computer proficiency is required.

Responsibilities

• Greet potential members and provide a great customer experience.
• Answer phone calls and assist with questions or concerns.
• Help maintain the neatness and cleanliness of the club.

Skills

Strong customer service skills

Basic computer proficiency

Honesty and good work ethic

Job description

Job Title: Customer Service Representative

Reports to: Club Manager

Status: Full Time/Part Time/Non-Supervisor/Non-Exempt

Job Summary

Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.

Essential Duties and Responsibilities

· Greet/meet potential members, providing a great customer experience.

· Handle front desk related tasks:

o Answering phone calls in a polite and friendly manner to assist with questions or concerns.

o Taking info calls and tours

o Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.

· Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.

· Help maintain the neatness/cleanliness of the club.

Essential Behavior Requirements

· Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.

· Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem.

· Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.

· Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.

· Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner.

Minimum Qualifications

· Honesty and good work ethic

· Strong customer service skills

· Basic computer proficiency

Physical Demands

· Standing and walking at least 75% of the shift

· Talking in person or on the phone at least 75% of the shift

· Must be able to lift to 50 lbs. less than 30% of the time.

Benefits

· Dollars for Scholars Program

· Employee Appreciation Program

· Free Membership for self and one family member or friend

· Team Member Support Team

· Health, Dental and Vision Insurance

· Critical Illness Insurance

· Short Term Disability Insurance

· Accident Insurance

· Voluntary Life Insurance

· Pet Insurance

· HSA
- Advancement Opportunities

Check us out on LinkedIn at: Planet Fitness - PF Baseline Fitness