Member Experience Specialist — Branch Floater

Alabama Credit Union; Decatur (AL); On-site; USD 32,000 - 42,000; Full time

Job summary

Alabama Credit Union in Decatur, Countyline and Greenbrier branches is seeking a Member Experience Representative to open new accounts and deliver a relationship-based experience. You will assist members with loan requests and everyday financial transactions while presenting additional products and services.

The role emphasizes accurate handling of deposits, withdrawals, card orders, and adherence to procedures, in a fast-paced environment with a focus on excellent service.

Qualifications

• High school diploma or equivalent required.
• Customer service, cash handling, and basic computer skills.
• Ability to describe and sell products and services to members.
• Ability to follow lengthy procedures for account opening.
• Bilingual (Spanish) is a plus.

Responsibilities

• Open new accounts and onboard members.
• Assist members with loan requests and financial transactions.
• Provide information about products and services to members.
• Process deposits, withdrawals, credit card payments, and balance transfers.
• Handle debit card and check orders.

Skills

Customer service

Cash handling

Microsoft Office

Web-based applications

Account opening procedures

Sales skills

Adaptability

Education

High school diploma or equivalent

Tools

Microsoft Office

Web-based applications

Job description

Alabama Credit Union in Decatur, Countyline and Greenbrier branches is seeking a Member Experience Representative to open new accounts and deliver a relationship-based experience. You will assist members with loan requests and everyday financial transactions while presenting additional products and services.

The role emphasizes accurate handling of deposits, withdrawals, card orders, and adherence to procedures, in a fast-paced environment with a focus on excellent service.