Member Experience & Solutions Center Specialist

YMCA of Greater Richmond; Richmond (VA); On-site; USD 42,000 - 44,000; Full time

Benefits offered by this job

Health benefits

Retirement plan (12% employer-paid)

Childcare discount

Complimentary YMCA membership

Professional development

Job summary

The YMCA of Greater Richmond is seeking a full-time Service Associate for the Y Engagement and Solutions Center. The role emphasizes customer service excellence, data management, and cross-branch coordination.

Responsibilities include handling inquiries, processing dues, and maintaining accurate records, with a focus on empathetic, professional service and teamwork within a mission-driven environment.

Qualifications

• High School diploma or equivalent required; minimum of four years of customer service experience.
• Must be able to stay calm and empathetic with callers; professional demeanor.
• Proficiency with computers: word processing, spreadsheets, and databases.

Responsibilities

• Provide exceptional customer service to members, participants, staff, and community via phone and email.
• Enter and update data, collect dues and program fees, and manage accounts.
• Serve as liaison to branches for Daxko Operations questions and enter branch program data promptly.

Skills

Customer service

Communication

Teamwork

Data entry

Education

High School diploma

Tools

Daxko Operations

Word processing

Spreadsheet

Database management

Job description

The YMCA of Greater Richmond is seeking a full-time Service Associate for the Y Engagement and Solutions Center. The role emphasizes customer service excellence, data management, and cross-branch coordination.

Responsibilities include handling inquiries, processing dues, and maintaining accurate records, with a focus on empathetic, professional service and teamwork within a mission-driven environment.