Member Experience Specialist

YMCA; Williamsburg (VA); Hybrid; USD 31,000 - 38,000; Full time

Job summary

The YMCA of the Virginia Peninsulas is seeking a Membership Experience Staff member to deliver outstanding member service in the Welcome Center. You will greet members by name, manage check-ins, and process memberships while supporting center operations and safety protocols.

Role focuses on friendly, professional interactions, accurate cash handling, collaborative teamwork, and participation in trainings. The position emphasizes customer care, operational excellence, and community engagement.

Qualifications

• Minimum 18 years of age.
• YMCA experience in member services preferred.
• Ability to interface with basic software and phone systems.
• Ability to apply mathematical concepts to money and accounting procedures.
• Business professional communication skills.
• CPR/First Aid/AED/O2/CAP certification within 60 days of hire.
• Complete trainings: NEO, Bloodborne Pathogens, CAP, Sexual Harassment.
• Criminal background and CPS checks required.

Responsibilities

• Greet and check-in all entrants; process members as needed.
• Manage Welcome Center daily operations.
• Maintain cleanliness and replenish supplies.
• Wear staff uniform or professional attire.
• Process membership and program paperwork in YMCA systems.
• Give tours to current and prospective members.
• Answer multi-line phones with YMCA greeting.
• Attend staff meetings and trainings.
• Ensure safety per Emergency Operations Plan.

Skills

Reading & interpreting documents

Responding to inquiries/complaints

Math for money/transactions

Problem solving with limited direction

Physical stamina to meet demands

Tools

YMCA software

Phone systems

Job description

The YMCA of the Virginia Peninsulas is seeking a Membership Experience Staff member to deliver outstanding member service in the Welcome Center. You will greet members by name, manage check-ins, and process memberships while supporting center operations and safety protocols.

Role focuses on friendly, professional interactions, accurate cash handling, collaborative teamwork, and participation in trainings. The position emphasizes customer care, operational excellence, and community engagement.