Member Experience & Engagement Specialist

Ymc; South Boston (VA); On-site; USD 18,000 - 19,000; Full time

Job summary

The YMCA of South Hampton Roads is hiring to deliver excellent service to members, guests and program participants. The role promotes memberships and programs, handles registrations, and keeps the facility clean and well-organized while supporting overall operations.

Ideal candidates have strong verbal and interpersonal skills, experience in sales or customer service, and the ability to multitask in a fast-paced environment, including flexible hours as needed.

Qualifications

• Excellent verbal, interpersonal and problem-solving skills.
• Ability to work in a fast-paced environment.
• Ability to multitask and prioritize tasks.
• Ability to relate to diverse groups and handle conflict professionally.

Responsibilities

• Deliver excellent service to members, guests and program participants.
• Promote memberships and programs and meet sales goals.
• Coordinate program registration and logistics for phone, walk-in, and web registrations.
• Maintain clean, organized facilities and uphold safety and compliance standards.
• Provide administrative support for membership and programs.

Skills

Customer service

Sales

Communication

Multitasking

Job description

The YMCA of South Hampton Roads is hiring to deliver excellent service to members, guests and program participants. The role promotes memberships and programs, handles registrations, and keeps the facility clean and well-organized while supporting overall operations.

Ideal candidates have strong verbal and interpersonal skills, experience in sales or customer service, and the ability to multitask in a fast-paced environment, including flexible hours as needed.