Member Experience & Engagement Specialist

YMCA of Greater Houston; Houston (TX); On-site; USD 24,000 - 32,000; Full time

Job summary

The YMCA of Greater Houston is seeking a Membership Services Associate to assist current and prospective members with information, enrollment, and program inquiries. You will promote the YMCA values, provide courteous service, and help build a welcoming community.

Responsibilities include processing memberships, answering questions by phone or in person, conducting tours, and supporting the Membership Department's daily operations. This role emphasizes teamwork and adherence to policies.

Qualifications

• Minimum age of 16 years old.
• Certifications required within 30 days of hire: CPR/AED and First Aid.
• Excellent interpersonal and problem solving skills.
• Ability to connect with people of diverse backgrounds.
• Previous customer service, sales or related experience.
• Basic knowledge of computers.

Responsibilities

• Promotes and incorporates the YMCA five core values into all activities.
• Answers inquiries and provides information on YMCA membership and programs.
• Provides prompt and courteous customer service to current and prospective members and guests in the Y and on the phone, contributing to member retention.
• Builds relationships with members; helps members connect with one another and the YMCA.
• Responds to and resolves members concerns.
• Enrolls new members and processes membership applications.
• Registers members and participants in classes and programs.
• Conducts interviews and/or tours of facility responsive to the needs of the prospective members; sells memberships.
• Implements procedures pertinent to the effective and efficient operation of the Membership Department. Ensures compliance with membership policies and procedures.
• Report suspicious and inappropriate behaviors and policy violations.
• Follows mandated abuse and incident reporting requirements.
• Meet timelines and deadlines related to supporting systems and employee compliance. Example includes but are not limited to Kronos Workforce Ready for review and approval of time sheets.
• Attends staff meetings and trainings as required.
• Other duties as assigned.

Skills

Interpersonal skills

Problem solving

Customer service

Communication

Job description

The YMCA of Greater Houston is seeking a Membership Services Associate to assist current and prospective members with information, enrollment, and program inquiries. You will promote the YMCA values, provide courteous service, and help build a welcoming community.

Responsibilities include processing memberships, answering questions by phone or in person, conducting tours, and supporting the Membership Department's daily operations. This role emphasizes teamwork and adherence to policies.