Member Experience Specialist

YMCA of the Cedar Rapids Metro Area; City of Yonkers (NY); On-site; USD 19,000 - 28,000; Full time

Job summary

YMCA of Yonkers is seeking a Member Experience Associate to be the welcoming face at the Welcome Center. You will handle memberships, payments, and registrations, guiding members through the CRM and YMCA apps.

You’ll conduct tours for prospective members and respond with care to inquiries, promoting programs and volunteer opportunities to foster belonging. This full-time, non-exempt role requires strong communication, organizational skills, and the ability to work with diverse groups.

Qualifications

• High school diploma or equivalent required; some college preferred.
• Minimum 1 year of customer service, hospitality, or community-facing experience.
• Strong interpersonal, communication, and problem-solving skills.
• Excellent organizational and time management skills.
• Ability to work with diverse populations and uphold an inclusive environment.
• CPR/AED certification (or willingness to obtain within 30 days).
• Bilingual (English/Spanish) preferred.

Responsibilities

• Provide a warm and engaging welcome to members, guests, and visitors entering the YMCA.
• Process memberships, payments, and registrations accurately and efficiently.
• Assist members in navigating the Reclique Core CRM and mobile app and other YMCA tools.
• Maintain organized front desk and lobby areas for a safe, positive environment.
• Conduct facility tours and first-visit experiences for prospective members.
• Respond to inquiries with professionalism, escalating complex issues as needed.
• Promote YMCA programs, events, and volunteer opportunities.
• Support scholarship processes through communication and documentation.
• Collaborate across departments to ensure a seamless member experience.
• Model YMCA values of Caring, Honesty, Respect, and Responsibility.

Skills

Customer service

Hospitality

Interpersonal skills

Communication

Problem-solving

Time management

Computer skills

Bilingual

Education

High school diploma or equivalent

Some college preferred

Tools

Reclique Core CRM

Mobile app

Job description

YMCA of Yonkers is seeking a Member Experience Associate to be the welcoming face at the Welcome Center. You will handle memberships, payments, and registrations, guiding members through the CRM and YMCA apps.

You’ll conduct tours for prospective members and respond with care to inquiries, promoting programs and volunteer opportunities to foster belonging. This full-time, non-exempt role requires strong communication, organizational skills, and the ability to work with diverse groups.