Member Experience Specialist

YMCA of Portsmouth; North Carolina; On-site; USD 18,000 - 20,000; Part time

Job summary

YMCA of South Hampton Roads is seeking a part-time Membership Associate to deliver exceptional service to members and guests, promote programs, and support registrations. You’ll help with sales, renewals and member engagement while maintaining a clean, welcoming facility.

The role requires strong communication, multitasking, and the ability to work flexible hours including evenings and weekends. Prior customer service or sales experience is ideal.

Qualifications

• Excellent verbal, interpersonal and problem-solving skills.
• Ability to work in a fast-paced and constantly-changing environment.
• Ability to multitask and set priorities across tasks.
• Ability to relate to diverse groups within the community.
• Previous customer service, sales or related experience.
• Strong knowledge of computer operations and office software.
• High attention to accuracy and detail.
• Must be able to work flexible hours including evenings, weekends and holidays.
• Former YMCA experience using SGA Sales is a plus.

Responsibilities

• Delivers excellent service to members, guests and program participants.
• Promotes memberships and programs and processes sales and renewals.
• Maintains cleanliness and organization of the facility.
• Coordinates program registration and supports various registration channels.
• Provides administrative support for membership and program activities.

Skills

Verbal communication

Customer service

Multitasking

Adaptability

Relationship building

Office software

Flexible hours

Sales experience

Team collaboration

Tools

Microsoft Office

Google Docs

Job description

YMCA of South Hampton Roads is seeking a part-time Membership Associate to deliver exceptional service to members and guests, promote programs, and support registrations. You’ll help with sales, renewals and member engagement while maintaining a clean, welcoming facility.

The role requires strong communication, multitasking, and the ability to work flexible hours including evenings and weekends. Prior customer service or sales experience is ideal.