Y Engagement and Solutions Center Service Associate

YMCA of Greater Richmond; Richmond (VA); On-site; USD 42,000 - 44,000; Full time

Benefits offered by this job

Health benefits

Retirement plan (12% employer-paid)

Childcare discount

Complimentary YMCA membership

Professional development

Job summary

The YMCA of Greater Richmond is seeking a full-time Service Associate for the Y Engagement and Solutions Center. The role emphasizes customer service excellence, data management, and cross-branch coordination.

Responsibilities include handling inquiries, processing dues, and maintaining accurate records, with a focus on empathetic, professional service and teamwork within a mission-driven environment.

Qualifications

• High School diploma or equivalent required; minimum of four years of customer service experience.
• Must be able to stay calm and empathetic with callers; professional demeanor.
• Proficiency with computers: word processing, spreadsheets, and databases.

Responsibilities

• Provide exceptional customer service to members, participants, staff, and community via phone and email.
• Enter and update data, collect dues and program fees, and manage accounts.
• Serve as liaison to branches for Daxko Operations questions and enter branch program data promptly.

Skills

Customer service

Communication

Teamwork

Data entry

Education

High School diploma

Tools

Daxko Operations

Word processing

Spreadsheet

Database management

Job description

The YMCA of Greater Richmond is seeking a full-time strong leader with proven relationship-building and communication skills to serve as a Y Engagement and Solutions Center Service Associate.

WHO WE ARE

The YMCA of Greater Richmond stands committed to creating a work environment comprised of individuals from diverse socio-economic, racial, ethnic, religious, and national origins. We believe in nurturing the potential of all staff and are dedicated to the ongoing professional development of talent. We believe a diverse and inclusive work community is essential to fulfilling our mission of being open to all. The Y is a cause-driven organization focused on strengthening our community. The principles that guide us in our work are our core values of caring, honesty, respect, and responsibility.

DUTIES

Responsible for providing exceptional customer service to our members, participants, staff, and community members by answering inquiries, resolving problems, fulfilling requests, making recommendations, maintaining and updating databases, performing accurate data entry, collecting dues and program fees, account management, and Association records management. This work is performed via telephone and email. Serves as liaison to the branches for Daxko Operations questions/problems and enters branch program information in a consistent and timely manner.

QUALIFICATIONS

High School diploma or equivalent required, with a minimum of four years of previous customer service experience. Ability to stay calm and maintain an empathetic and professional demeanor with callers at all times. Proficiency in computer skills including word processing spreadsheet, and database management is required. A minimum of three years working with Daxko Operations preferred. Candidates should have an outgoing and positive demeanor, a positive work ethic, and demonstrated experience working in a team environment. Strong communication, organizational, and interpersonal skills are necessary.

Compensation/Benefits

We offer an exciting, fun, inclusive, growth-oriented work environment that includes strong health benefits options, 12% employer-paid retirement upon meeting eligibility, childcare discount, complimentary Y membership, and continuous professional development.

Salary

Salary: $42,000 - $44,000 per year.