Member Experience & Solutions Advocate

TDECU; Clute (TX); On-site; USD 34,000 - 48,000; Full time

Job summary

Texas Dow Employees Credit Union in Clute, TX is seeking a Member Center Specialist to deliver exceptional service, open accounts, and process loans with accuracy.

You will educate Members on digital tools, assist with online banking, and upsell core products while maintaining compliant, friendly service. This role requires 1-3 years in customer service, strong communication, and the ability to work Saturdays.

Qualifications

• 1-3 years of experience preferred. Previous customer service experience required. Banking experience preferred.
• Strong attention to detail and accuracy in handling numbers and names.
• Ability to communicate clearly and professionally with members.

Responsibilities

• Opens and maintains deposit accounts including savings, checking, certificates, and specialty accounts.
• Completes loan and new account applications, loan interviewing and funding. Supports loan fulfillment.
• Achieves personal sales goals by cross-selling platform products and making partner referrals to insurance, investments and mortgage.
• Problem Resolution: Owns member issues through resolution and escalates as needed.
• Educates members on emerging and existing credit union technology and digital solutions.
• Achieve outbound calls for proactive outreach and member education on technology.
• Participates in community development activities and ensures compliance with BSA policies.

Skills

Customer service

Cross-selling

Attention to detail

Communication skills

Problem resolution

Phone support

Banking knowledge

Education

High School Diploma

Tools

Banking software

Job description

Texas Dow Employees Credit Union in Clute, TX is seeking a Member Center Specialist to deliver exceptional service, open accounts, and process loans with accuracy.

You will educate Members on digital tools, assist with online banking, and upsell core products while maintaining compliant, friendly service. This role requires 1-3 years in customer service, strong communication, and the ability to work Saturdays.