Member Experience & Sign-Up Specialist

EPIC Fitness Group dba Planet Fitness; Plymouth (MI); On-site; USD 31,000 - 42,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401(k) with match

Profit sharing

Free Black Card Membership

Referral bonus

Set schedule

Growth opportunities

EAP

Job summary

Planet Fitness is seeking a Customer Service Representative to join our team. In this role you will provide a superior level of service to members, prospective members and guests, ensuring a welcoming and judgement-free environment.

You will answer phones, assist with tours and sign-ups, handle inquiries and help maintain a clean, inviting club. This full-time position offers benefits and a chance to grow with a dynamic, people-focused fitness brand.

Responsibilities

• Greet members and guests, delivering exceptional customer service.
• Answer phones and assist callers with questions.
• Check in members, provide club tours, sign up new members, log amenities.
• Respond to member questions and concerns in a timely and professional manner.
• Regular cleaning of the facility, bathrooms, equipment, and front desk area.

Skills

Customer service

Communication

Job description

Planet Fitness is seeking a Customer Service Representative to join our team. In this role you will provide a superior level of service to members, prospective members and guests, ensuring a welcoming and judgement-free environment.

You will answer phones, assist with tours and sign-ups, handle inquiries and help maintain a clean, inviting club. This full-time position offers benefits and a chance to grow with a dynamic, people-focused fitness brand.