Member Experience & Front Desk Specialist

Planet Fitness; Monument (CO); On-site; USD 27,000 - 42,000; Full time

Benefits offered by this job

Employee discounts

Training & development

Dollars for Scholars Program

Employee Appreciation Program

Free Membership for self and one and a

Team Member Support Team

Health, Dental and Vision Insurance

Critical Illness Insurance

Short Term Disability Insurance

Accident Insurance

Voluntary Life Insurance

Pet Insurance

HSA

Advancement Opportunities

Job summary

Planet Fitness is seeking a Customer Service Representative to drive new member sales and create an outstanding member experience through superior customer service. You will greet potential members, answer questions, and support sign-ups and account updates while maintaining a welcoming club environment.

The role emphasizes strong communication, problem solving, and teamwork in a high-energy fitness club setting, reporting to the Club Manager.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Basic computer proficiency.

Responsibilities

• Greet/meet potential members, providing a great customer experience.
• Handle front desk related tasks: Answering phone calls, taking info calls and tours, and assisting with member sign-ups and updates.
• Facilitate member services issues and forward to the appropriate manager as needed.
• Help maintain the neatness/cleanliness of the club.

Skills

Customer service skills

Honesty

Basic computer proficiency

Job description

Planet Fitness is seeking a Customer Service Representative to drive new member sales and create an outstanding member experience through superior customer service. You will greet potential members, answer questions, and support sign-ups and account updates while maintaining a welcoming club environment.

The role emphasizes strong communication, problem solving, and teamwork in a high-energy fitness club setting, reporting to the Club Manager.