Member Experience Specialist — Club Concierge & Signups

EPIC Fitness Group dba Planet Fitness; Grand Rapids (MI); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with employer match

Profit sharing

Free Black Card Membership

Employee Referral Bonus Program

EAP

Job summary

Planet Fitness is seeking a Customer Service Representative to deliver exceptional service to members, prospective members and guests, ensuring a judgment-free experience at the club. You will help with check-ins, tours, memberships and resolving billing issues while maintaining a clean, welcoming environment.

Work includes greeting members, answering questions, and ensuring smooth front-desk operations; eligible employees receive medical, dental and vision benefits plus a 401(k) with match and

Responsibilities

• Greet members and guests, providing exceptional customer service and making them feel welcome.
• Answer phones in a friendly manner and assist callers with questions.
• Check in members, provide club tours and sign up new members; log amenities and communicate updates and billing issues.
• Respond to member questions and concerns in a timely and professional manner.
• Regular cleaning of the facility, bathrooms, equipment, front desk area and amenities.

Job description

Planet Fitness is seeking a Customer Service Representative to deliver exceptional service to members, prospective members and guests, ensuring a judgment-free experience at the club. You will help with check-ins, tours, memberships and resolving billing issues while maintaining a clean, welcoming environment.

Work includes greeting members, answering questions, and ensuring smooth front-desk operations; eligible employees receive medical, dental and vision benefits plus a 401(k) with match and