Member Experience Specialist

Planet Fitness; Philadelphia (Philadelphia County); On-site; USD 15,000 - 21,000; Full time

Benefits offered by this job

401K matching

Health Insurance (medical, dental, and

Vision

Job summary

Planet Fitness is hiring a Customer Service Representative to deliver a high level of service to members and guests, greet visitors, sign up new members, and log amenities. The role emphasizes a welcoming, Judgement Free environment and strong communication.

Position offers growth opportunities, competitive pay with scheduled increases, shift-differential pay, PTO, 401K with employer match, and comprehensive health options. 100% company-paid life and disability coverage is included.

Qualifications

• Customer service experience
• High school diploma/GED equivalent preferred
• Must be 18 years of age or older
• Basic computer proficiency

Responsibilities

• Provide superior customer service to Planet Fitness members, prospective members and guests
• Greet members, sign up and tour new members, and log amenities
• Respond to member questions and concerns in a timely and professional manner
• Process beverage or merchandise purchases through the POS system
• Promote fitness instruction classes to active and new members
• Maintain a clean, sanitized and safe club environment

Skills

Customer service

Education

High school diploma or GED

Job description

Planet Fitness is hiring a Customer Service Representative to deliver a high level of service to members and guests, greet visitors, sign up new members, and log amenities. The role emphasizes a welcoming, Judgement Free environment and strong communication.

Position offers growth opportunities, competitive pay with scheduled increases, shift-differential pay, PTO, 401K with employer match, and comprehensive health options. 100% company-paid life and disability coverage is included.