Member Experience & Sales Specialist

Planet Fitness - PF Baseline Fitness; Roseville (MN); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Dollars for Scholars

Employee Appreciation Program

Free Membership for self and 1 family

Health, Dental and Vision Insurance

Critical Illness Insurance

Short Term Disability Insurance

Accident Insurance

Voluntary Life Insurance

Pet Insurance

HSA

Advancement Opportunities

Job summary

Planet Fitness - PF Baseline Fitness is seeking a Customer Service Representative to drive new member sales and create a welcoming, high-energy member experience. You will engage with members and guests to deliver superior service at the front desk.

The role emphasizes friendly communication, problem solving, and a proactive approach to answering questions, signing up new members, and maintaining a clean, friendly club environment.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Basic computer proficiency.

Responsibilities

• Greet potential members and provide a great customer experience.
• Handle front desk tasks: answer calls, take info calls and tours, assist in member sign-ups, cancellations, BCM amenity usage, and updating member accounts.
• Facilitate member services issues and forward to Club Manager/Manager in Training/Team Lead as needed.
• Help maintain the neatness/cleanliness of the club.

Skills

Customer service

Communication

Listening

Problem solving

Diplomacy

Teamwork

Basic computer literacy

Job description

Planet Fitness - PF Baseline Fitness is seeking a Customer Service Representative to drive new member sales and create a welcoming, high-energy member experience. You will engage with members and guests to deliver superior service at the front desk.

The role emphasizes friendly communication, problem solving, and a proactive approach to answering questions, signing up new members, and maintaining a clean, friendly club environment.