Member Experience & Sales Specialist

Talentify; California (MO); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Health, Dental and Vision Insurance

Free Membership

Advancement Opportunities

Employee Appreciation Program

Job summary

Planet Fitness PF Baseline Fitness is seeking a Customer Service Representative to greet members and guests, drive new member sales, and deliver exceptional service at the club front desk. You will handle tours, sign-ups, and inquiries to ensure a smooth, welcoming experience.

The role requires strong communication, problem solving, and a customer-first attitude, with responsibilities spanning front desk duties and member support in a busy club environment.

Qualifications

• Honesty and strong work ethic.
• Excellent customer service skills.
• Basic computer proficiency required.

Responsibilities

• Greet and meet potential members, providing a great customer experience.
• Handle front desk related tasks and assist with inquiries.
• Answer phone calls politely and help with questions or concerns.
• Take info calls and tours for prospective members.
• Assist in member sign-ups, cancellations, and account updates.
• Facilitate member services issues and escalate when needed.
• Help maintain the cleanliness of the club.

Skills

Customer service

Active listening

Problem solving

Diplomacy

Effective communication

Education

Basic computer proficiency

Job description

Planet Fitness PF Baseline Fitness is seeking a Customer Service Representative to greet members and guests, drive new member sales, and deliver exceptional service at the club front desk. You will handle tours, sign-ups, and inquiries to ensure a smooth, welcoming experience.

The role requires strong communication, problem solving, and a customer-first attitude, with responsibilities spanning front desk duties and member support in a busy club environment.