Member Experience & Sales Specialist

Baseline Fitness; Denver (CO); On-site; USD 40,000 - 44,000; Full time

Benefits offered by this job

Free uniforms

Health insurance

Training & development

Dental insurance

Advancement opportunities

Job summary

Planet Fitness - PF Baseline Fitness is seeking a Customer Service Representative to create a positive member experience and drive new member sales. You will greet potential members, handle front desk duties, and support sign-ups, cancellations and inquiries with a friendly, professional approach.

This position emphasizes excellent customer service, clear communication, and teamwork to maintain a welcoming Judgement Free Zone.

Qualifications

• Honesty, integrity, and a strong work ethic.
• Excellent customer service skills with a friendly, professional demeanor.
• Basic computer literacy and ability to learn to use club systems.

Responsibilities

• Greet and meet potential members to provide a great customer experience.
• Handle front desk tasks and answer phone inquiries professionally.
• Assist in member check-ins, sign-ups, cancellations, and account updates.
• Facilitate member services issues and forward to appropriate manager or lead.
• Help maintain cleanliness and organization of the club.

Skills

Honesty and good work ethic

Strong customer service skills

Basic computer proficiency

Job description

Planet Fitness - PF Baseline Fitness is seeking a Customer Service Representative to create a positive member experience and drive new member sales. You will greet potential members, handle front desk duties, and support sign-ups, cancellations and inquiries with a friendly, professional approach.

This position emphasizes excellent customer service, clear communication, and teamwork to maintain a welcoming Judgement Free Zone.