Member Experience & Sales Associate

Planet Fitness - PF Baseline Fitness; Arvada (CO); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Free uniforms

Opportunity for advancement

Employee discounts

Flexible schedule

Free food & snacks

Tuition assistance

Job summary

Planet Fitness - PF Baseline Fitness is seeking a Customer Service Representative to create an exceptional member experience and drive new member sales. You will greet guests, assist with tours, sign-ups, and inquiries while maintaining a welcoming club environment.

Responsibilities include front desk duties, member account updates, and escalating complex issues to the Club Manager or Team Lead. This role emphasizes excellent communication and a friendly, professional attitude with customers.

Qualifications

• Honesty and integrity are essential for trust with members.
• Strong customer service skills to greet and assist guests.
• Basic computer skills for sign-ins and member records.

Responsibilities

• Greet and assist potential members, ensuring a positive experience.
• Handle front desk tasks: answer calls, take information for tours, assist with check-ins and sign-ups.
• Address member questions and forward to Club Manager or team leads when needed.
• Maintain cleanliness and organization of the club environment.

Skills

Honesty and work ethic

Strong customer service

Basic computer skills

Job description

Planet Fitness - PF Baseline Fitness is seeking a Customer Service Representative to create an exceptional member experience and drive new member sales. You will greet guests, assist with tours, sign-ups, and inquiries while maintaining a welcoming club environment.

Responsibilities include front desk duties, member account updates, and escalating complex issues to the Club Manager or Team Lead. This role emphasizes excellent communication and a friendly, professional attitude with customers.