Member Experience & Sales Specialist

Planet Fitness - PF Baseline Fitness; New Iberia (LA); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Health, Dental and Vision Insurance

Free Membership for self and family or

Employee Appreciation Program

Dollars for Scholars Program

Team Member Support Team

Critical Illness Insurance

Short Term Disability Insurance

Pet Insurance

Job summary

Planet Fitness - PF Baseline Fitness is seeking a Customer Service Representative to create a positive member experience and drive new member sales. You will be the first point of contact for members and guests, handling front desk duties, answering questions, giving tours, and assisting with sign-ups and check-ins.

The role requires strong customer service skills, basic computer proficiency, and a reliable work ethic.

Qualifications

• Minimum qualifications include honesty and good work ethic.
• Strong customer service and communication skills are essential.
• Basic computer proficiency is required for front desk tasks and member account updates.

Responsibilities

• Greet and assist potential members, delivering a positive experience.
• Handle front desk tasks: answer calls, provide information, and give tours.
• Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating accounts.
• Resolve member questions or issues and escalate to a supervisor as needed.
• Maintain club cleanliness and organize front desk area.

Skills

Customer service

Basic computer skills

Honesty & work ethic

Job description

Planet Fitness - PF Baseline Fitness is seeking a Customer Service Representative to create a positive member experience and drive new member sales. You will be the first point of contact for members and guests, handling front desk duties, answering questions, giving tours, and assisting with sign-ups and check-ins.

The role requires strong customer service skills, basic computer proficiency, and a reliable work ethic.