Member Experience & Sales Associate

Planet Fitness - PF Baseline Fitness; Gonzales (LA); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Dollars for Scholars Program

Free Membership (self +1)

Health, Dental and Vision Insurance

Employee Appreciation Program

Advancement Opportunities

Team Member Support Team

Job summary

Planet Fitness - PF Baseline Fitness is seeking a Customer Service Representative to greet members, support new member sign-ups, and ensure a positive experience for guests. You will handle front desk tasks, assist with tours, manage member accounts, and escalate issues to the Club Manager as needed.

This role emphasizes friendly communication and reliable service in a busy gym environment. Join a team that values member satisfaction, offers growth opportunities, and supports a healthy community

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Basic computer proficiency.

Responsibilities

• Greet/meet potential members, providing a great customer experience.
• Answering phone calls in a polite and friendly manner to assist with questions or concerns.
• Taking info calls and tours.
• Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
• Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
• Help maintain the neatness/cleanliness of the club.

Skills

Strong customer service skills

Basic computer proficiency

Honesty and good work ethic

Job description

Planet Fitness - PF Baseline Fitness is seeking a Customer Service Representative to greet members, support new member sign-ups, and ensure a positive experience for guests. You will handle front desk tasks, assist with tours, manage member accounts, and escalate issues to the Club Manager as needed.

This role emphasizes friendly communication and reliable service in a busy gym environment. Join a team that values member satisfaction, offers growth opportunities, and supports a healthy community