Member Experience & Sales Specialist

Planet Fitness - PF Baseline Fitness; Colorado Springs (CO); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Advancement opportunities

Training & development

Employee discounts

Free gym membership for self and one家族

Job summary

Planet Fitness - PF Baseline Fitness, located in Colorado Springs, seeks a Customer Service Representative to create a positive member experience and drive new member sales at the front desk. You will welcome guests, answer questions, conduct tours, and support sign-ups while maintaining a clean, welcoming club environment.

Reporting to the Club Manager, this role offers opportunities for advancement and hands-on training within a supportive team.

Qualifications

• Minimum qualifications include honesty, strong customer service skills, and basic computer proficiency.

Responsibilities

• Greet/meet potential members and provide a great customer experience.
• Handle front desk tasks: answer calls, provide information, assist with info calls and tours, help with member check-ins and sign-ups, cancellations, amenity usage, and updating member accounts.
• Facilitate member services questions and forward to the Club Manager or leader when needed.
• Help maintain the club's neatness and cleanliness.

Skills

Customer service

Communication

Problem solving

Job description

Planet Fitness - PF Baseline Fitness, located in Colorado Springs, seeks a Customer Service Representative to create a positive member experience and drive new member sales at the front desk. You will welcome guests, answer questions, conduct tours, and support sign-ups while maintaining a clean, welcoming club environment.

Reporting to the Club Manager, this role offers opportunities for advancement and hands-on training within a supportive team.