Member Experience & Sales Pro (Front Desk)

Crunch Fitness; San Antonio (TX); On-site; USD 18,000 - 23,000; Part time

Benefits offered by this job

Free gym membership

Competitive pay

Career advancement opportunities

Job summary

Crunch Fitness - Undefeated Tribe is seeking a Member Services Representative to create a welcoming club environment, assist with membership sales, check-ins, and promotions. You will ensure exceptional customer service and support club operations toward a grand-opening ready facility.

The role emphasizes guest engagement, attendance processing, and cross-selling of services like tanning and group fitness. This on-site position offers opportunities for growth and professional development.

Qualifications

• Minimum 1 year of experience in a service-oriented position preferred.
• Strong customer service orientation.
• Ability to communicate effectively in reading and writing.
• CPR/AED certification required (can be obtained within 30 days of hire).
• Education: High school diploma or GED required.

Responsibilities

• Greets all members & guests with a smile and enthusiasm, including consistently demonstrating the dials of member engagement as part of the Crunch SLA process.
• Assists with membership, retail and tanning product sales.
• Promotes membership privileges including tanning, group fitness, small group training and childcare.
• Delivers on new member enrollment expectations, including guest conversion, Peaks %, ACH %, and CrunchOne Kickoff standards.
• Checks in all members and guests in accordance with company procedures, to include resolving any member check-in with an alert.
• Answers phones in a courteous, helpful, professional manner.
• Communicates special events to members and guests.
• Facilitates all member requests or forwards to a manager.
• Maintains a professional and courteous disposition.
• Maintains a clean and organized work area.

Skills

Customer service

Communication

Attention to detail

Teamwork

Education

High school diploma or GED

CPR/AED certification

Job description

Crunch Fitness - Undefeated Tribe is seeking a Member Services Representative to create a welcoming club environment, assist with membership sales, check-ins, and promotions. You will ensure exceptional customer service and support club operations toward a grand-opening ready facility.

The role emphasizes guest engagement, attendance processing, and cross-selling of services like tanning and group fitness. This on-site position offers opportunities for growth and professional development.