Member Experience & Front Desk Lead

Crunch Fitness - Undefeated Tribe; Burnsville (MN); Presencial; USD 21.000 - 26.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

PTO

Subsidized health insurance (medical/d

Basic Life and AD&D

HSA

Short-term disability

Free gym membership

Descripción de la vacante

Crunch Fitness - Undefeated Tribe is hiring a Member Services Representative to be the welcoming face of the club. You will greet members, manage front desk operations, assist with membership sales and product promotions, and help deliver an outstanding guest experience.

In this role you will maintain a clean, organized lobby, support club programs and events, and ensure every interaction meets Crunch service standards.

Formación

• Minimum 1 year of experience in a service-oriented position (preferred).
• Ability to communicate effectively and demonstrate proficiency in reading and writing skills.
• Strong customer service orientation is essential.
• CPR/AED certification required (can be obtained within 30 days of hire).

Responsabilidades

• Greet members and guests with enthusiasm and provide friendly, efficient service.
• Assist with membership, retail and tanning product sales and promotions.
• Check in members and guests; resolve issues or escalate as needed per procedures.
• Answer phones professionally and communicate club events to members.
• Maintain a clean, organized front desk and provide support for club-wide programs and hours.

Conocimientos

Customer service

Communication skills

Reading and writing

Detail-oriented

Educación

High school diploma or GED

CPR/AED certification

Descripción del empleo

Crunch Fitness - Undefeated Tribe is hiring a Member Services Representative to be the welcoming face of the club. You will greet members, manage front desk operations, assist with membership sales and product promotions, and help deliver an outstanding guest experience.

In this role you will maintain a clean, organized lobby, support club programs and events, and ensure every interaction meets Crunch service standards.