Member Experience & Sales Concierge (Flexible Schedule)

ComForCare Home Care (Raleigh, NC); Fargo (ND); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Employee discounts

Flexible schedule

Free uniforms

Health insurance

Opportunity for advancement

Training & development

Wellness resources

Job summary

Planet Fitness - PF Baseline Fitness is seeking a Customer Service Representative to greet members and guests, handle front desk tasks, and deliver a superior member experience. You will support new member sales and create a positive environment.

The role emphasizes answering inquiries, tours, sign-ups, and maintaining club cleanliness, with opportunities for advancement in a supportive team setting.

Qualifications

• Experience delivering excellent customer service to members and guests.
• Ability to greet and engage potential members in a positive manner.
• Basic computer proficiency required.

Responsibilities

• Greet/meet potential members, providing a great customer experience.
• Handle front desk related tasks.
• Answering phone calls in a polite and friendly manner to assist with questions or concerns.
• Taking info calls and tours
• Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
• Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
• Help maintain the neatness/cleanliness of the club.

Skills

Customer service

Communication

Computer skills

Honesty

Job description

Planet Fitness - PF Baseline Fitness is seeking a Customer Service Representative to greet members and guests, handle front desk tasks, and deliver a superior member experience. You will support new member sales and create a positive environment.

The role emphasizes answering inquiries, tours, sign-ups, and maintaining club cleanliness, with opportunities for advancement in a supportive team setting.