Member Experience & Front Desk Pro (Flexible Schedule)

ComForCare Home Care (Raleigh, NC); Littleton (CO); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Free uniforms

Training & development

Employee discounts

Flexible schedule

Free Membership for self and one or a*

Job summary

Planet Fitness - PF Baseline Fitness seeks a Customer Service Representative to greet members, provide a superior member experience, and support new member sales by delivering excellent customer service at the front desk.

The role reports to the Club Manager and offers flexible schedule options as part of a dynamic team. Training and benefits are provided to support professional growth and customer-focused service.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Basic computer proficiency.

Responsibilities

• Greet/meet potential members, providing a great customer experience.
• Handle front desk related tasks.
• Answering phone calls in a polite and friendly manner to assist with questions or concerns.
• Taking info calls and tours
• Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
• Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
• Help maintain the neatness/cleanliness of the club.

Skills

Customer service skills

Basic computer proficiency

Job description

Planet Fitness - PF Baseline Fitness seeks a Customer Service Representative to greet members, provide a superior member experience, and support new member sales by delivering excellent customer service at the front desk.

The role reports to the Club Manager and offers flexible schedule options as part of a dynamic team. Training and benefits are provided to support professional growth and customer-focused service.