Member Experience Concierge

Baseline Fitness; Bismarck (ND); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Free uniforms

Training & development

Flexible schedule

Free membership

Job summary

Planet Fitness PF Baseline Fitness in the United States is seeking a Customer Service Representative to drive new member sales and deliver a superior member experience. You will greet potential members, manage front desk tasks, and assist with tours and sign-ups while maintaining a clean, welcoming club environment.

Responsibilities include handling calls, guiding members through check-ins and cancellations, and resolving service inquiries.

Qualifications

• Honesty and a strong work ethic.
• Excellent customer service skills.
• Basic computer proficiency and comfort with club systems.

Responsibilities

• Greet and meet potential members, delivering a great customer experience.
• Handle front desk tasks and answer phone inquiries with a friendly, helpful approach.
• Take information calls and tours for prospective members.
• Assist in member check-ins, sign-ups, cancellations, and updating member information.
• Facilitate member services questions and escalate to Club Manager as needed.
• Maintain cleanliness and organization of the club.

Skills

Honesty & work ethic

Strong customer service

Basic computer proficiency

Job description

Planet Fitness PF Baseline Fitness in the United States is seeking a Customer Service Representative to drive new member sales and deliver a superior member experience. You will greet potential members, manage front desk tasks, and assist with tours and sign-ups while maintaining a clean, welcoming club environment.

Responsibilities include handling calls, guiding members through check-ins and cancellations, and resolving service inquiries.