Member Concierge & Front Desk Specialist

Planet Fitness - PF Baseline Fitness; Arvada (CO); On-site; USD 27,000 - 38,000; Full time

Benefits offered by this job

Free uniforms

Training & development

Employee discounts

Flexible schedule

Free food & snacks

Job summary

Planet Fitness - PF Baseline Fitness is seeking a Customer Service Representative to deliver a superior customer experience while driving new member sales. You will greet potential members, handle front desk tasks, and assist with sign-ups, cancellations, and member updates in a friendly atmosphere.

Responsibilities include answering phones with a courteous tone, guiding tours, and maintaining a clean club environment.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Basic computer proficiency.

Responsibilities

• Greet and meet potential members to provide a great customer experience.
• Handle front desk tasks: answer calls and assist with questions, take info calls and tours.
• Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member accounts.
• Help maintain the neatness/cleanliness of the club.

Skills

Customer service

Computer literacy

Job description

Planet Fitness - PF Baseline Fitness is seeking a Customer Service Representative to deliver a superior customer experience while driving new member sales. You will greet potential members, handle front desk tasks, and assist with sign-ups, cancellations, and member updates in a friendly atmosphere.

Responsibilities include answering phones with a courteous tone, guiding tours, and maintaining a clean club environment.